His & Her Health

Everything you should know before, during and after your visit

His & Her Health patient information - reception at The Fraters Clinic
Important: His & Her Health is not an emergency service. For a life-threatening emergency, call 999. For urgent medical advice when the practice is closed, contact NHS 111.

Before your first visit

Registering with us

New patients can register by sending a message via our contact page. We'll confirm your details and arrange your first appointment.

What to bring

Photo ID, a list of any current medications, and details of any relevant medical history. For imaging appointments, bring any previous scan reports if you have them.

Access information

Patient portal access

Patient portal access is not enabled on this website yet. The clinical workspace is for authorised clinicians, not patient sign-in.

  • Please contact the practice for help with appointments, documents or results. Do not send sensitive medical records through a general enquiry.
To be confirmed

Provider, registration & clinicians

Who's treating you and how the practice is regulated - published in full before this page goes live.

  • CQC registration / regulated-activity statusPending confirmation
  • Named medical and clinical leadershipPending confirmation
  • GMC, NMC, HCPC or other professional registration for treating clinicians
  • Clinician role, specialty, experience and consultation locations
  • Clinical review date for patient-facing health content
Clinical pathway

Referrals, prescriptions & partner services

You'll be told before payment when a service needs a referral, prior imaging, or clinical screening - not after.

  • Whether a service is direct-booking or referral-required, shown before you pay
  • What happens if a service turns out not to be clinically suitable for you
  • Prescription policy for online and in-person consultations
  • How onward specialist referrals are arranged
  • Clear disclosure whenever imaging or diagnostics are delivered by a partner provider
Commercial information

Self-pay, membership, insurance & cancellations

The full price, what it includes, and who receives payment - shown before checkout, every time.

  • Accepted payment methodsPending confirmation
  • Health Plan membership benefits and any remaining balance
  • Private medical insurance direct-billing statusPending confirmation
  • Insurer pre-authorisation and reimbursement guidancePending confirmation
  • Cancellation notice period, deposits, refunds and non-attendance chargesPending confirmation
Continuity of care

Results, findings & aftercare

Every service states who reviews your result, the expected turnaround, and how you'll hear back.

  • Secure result and report delivery route
  • Expected reporting timeframe by service
  • Clinician review included versus available separately
  • Escalation process for significant or unexpected findings
  • Follow-up appointment, onward referral, or GP communication where relevant
Patient access

Accessibility, chaperones & reasonable adjustments

Tell us what you need before you attend, so we can make sure it's in place when you arrive.

  • Step-free access and accessible facilities by locationPending confirmation
  • Interpreter and communication-support arrangementsPending confirmation
  • Chaperone policy, and how to request one
  • Support for hearing, visual, mobility or cognitive needs
  • Assistance-dog and carer/companion information
Governance

Consent, records, complaints & safeguarding

A visible route for questions or concerns, and clear handling of your confidential health information.

  • Consent process appropriate to each service
  • Health-record retention and secure access
  • Optional consent to share reports with your NHS GP
  • Named complaints contact and response timesPending confirmation
  • Safeguarding lead and escalation routePending confirmation

More information

We use essential cookies to run this site. With your permission we'd also like to use analytics cookies to understand how it's used - no analytics or marketing cookies are set unless you accept. Read our cookie policy.